Shipping policy

MESHED™ SHIPPING & DELIVERY POLICY

Last Updated: 10 September 2026

Thank you for shopping with Meshed™. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.

By placing an order with Meshed™, you acknowledge and agree to the terms below, subject always to your rights under applicable South African law.

1. DELIVERY PARTNER

Meshed™ uses Aramex Store-to-Door and/or other third-party courier services to deliver orders.

Once an order has been handed to the courier, delivery is performed by the independent courier service in accordance with its applicable operational procedures and terms.

Meshed™ will provide reasonable assistance with delivery-related queries and tracking where applicable.

2. DELIVERY AREA

Meshed™ currently delivers within South Africa.

Delivery availability and timeframes may vary depending on the destination, courier coverage, remote-area status, weather, public holidays and other circumstances affecting transportation.

Additional charges may apply to certain remote or outlying delivery areas where applicable.

3. STANDARD DELIVERY TIME

Our standard estimated delivery timeframe is:

8–11 BUSINESS DAYS

The delivery timeframe is an estimated timeframe and not a guaranteed delivery date.

Business days generally exclude Saturdays, Sundays and South African public holidays.

Delivery may take longer during:

  • Public holidays

  • Promotional periods

  • Black Friday and other major sales events

  • High-volume periods

  • Adverse weather

  • Road closures or transport disruptions

  • Remote-area deliveries

  • Courier operational delays

  • Circumstances outside Meshed™'s reasonable control

4. ORDER PROCESSING

Orders are normally processed and prepared for dispatch after payment has been successfully received.

Processing time may vary depending on order volume, stock availability and operational circumstances.

The estimated 8–11 business day delivery timeframe applies to the delivery process and may be affected by processing requirements where applicable.

5. DELIVERY ESTIMATES ARE NOT GUARANTEES

Meshed™ provides estimated delivery timeframes for convenience.

An estimated delivery timeframe does not constitute a guarantee that an order will arrive on a particular date.

Meshed™ is not responsible for delays caused by circumstances outside its reasonable control, including courier delays, severe weather, road closures, strikes, public disturbances, natural disasters, customs or regulatory issues, incorrect customer information, failed delivery attempts or other events beyond Meshed™'s reasonable control.

Nothing in this section limits or excludes any rights or remedies that cannot legally be limited or excluded under South African law.

6. TRACKING

Where tracking is available, tracking information may be provided to the customer once the order has been dispatched.

Customers are responsible for using the tracking information provided to monitor delivery progress where applicable.

Courier tracking information may occasionally take time to update and is controlled by the courier.

7. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

This includes:

  • Correct street address

  • Unit/complex number where applicable

  • Suburb

  • City/town

  • Postal code

  • Correct contact number

Meshed™ is not responsible for delays, failed deliveries or additional courier charges caused by incorrect, incomplete or outdated information supplied by the customer.

Where reasonably possible, Meshed™ may assist in arranging a correction with the courier. Any additional charges arising from customer-provided incorrect information may be payable by the customer where legally permitted.

8. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed because the customer or recipient is unavailable, refuses delivery, provides an incorrect address, fails to respond to the courier, or otherwise prevents delivery, the courier may make further delivery attempts or return the parcel to the sender in accordance with its procedures.

Any costs arising from a customer-caused failed delivery, redirection or return may be recovered from the customer where permitted by law.

This does not affect any mandatory consumer rights.

9. DELIVERY SIGNATURE

The courier may require a signature or other confirmation of delivery.

Customers should ensure that an appropriate person is available to receive the order where required.

Once delivery has been properly completed and accepted by the customer or an authorised recipient at the nominated delivery address, the order will generally be regarded as delivered, subject to applicable consumer rights and law.

10. DAMAGED PACKAGES

Customers should inspect the parcel as soon as reasonably possible after delivery.

If a parcel appears visibly damaged, customers should, where practical:

  1. Photograph the exterior packaging;

  2. Photograph the damaged contents;

  3. Keep all original packaging; and

  4. Contact Meshed™ as soon as possible.

Prompt reporting is strongly recommended because the courier may have its own procedures and time limits for investigating delivery-related claims.

Failure to report damage immediately does not by itself remove any statutory rights that cannot legally be excluded.

11. LOST OR MISSING ORDERS

If an order appears to be lost or has not been delivered within a reasonable period, customers should contact Meshed™.

Meshed™ will reasonably assist in communicating with the courier and investigating the shipment.

Where applicable, courier claims will be handled in accordance with the courier's procedures and terms.

Nothing in this policy removes any rights the customer may have under applicable South African law.

12. COURIER DELAYS

Courier delivery times can be affected by circumstances outside Meshed™'s control.

Meshed™ does not guarantee courier delivery dates and will not be responsible for indirect or consequential losses arising solely from courier delays to the maximum extent permitted by law.

However, Meshed™ will comply with any mandatory consumer obligations that apply to the transaction.

13. PARCELS RETURNED TO MEShed™

If an order is returned to Meshed™ because of:

  • An incorrect address supplied by the customer;

  • An incomplete address;

  • Repeated failed delivery attempts;

  • Refusal of delivery;

  • Failure to collect where collection is required; or

  • Another customer-caused delivery issue,

Meshed™ may contact the customer to arrange a solution.

Additional shipping or redelivery costs may apply where permitted by law and where the return resulted from the customer's actions or incorrect information.

14. REMOTE AND OUTLYING AREAS

Deliveries to remote, rural or outlying areas may take longer than the standard estimated timeframe.

Courier coverage, routing and delivery frequency may differ depending on the destination.

Where applicable, additional courier charges may apply.

15. P.O. BOXES

Where the courier service does not support delivery to P.O. boxes, customers must provide a valid physical delivery address.

Meshed™ may contact a customer to obtain an alternative address where necessary.

16. STOCK AVAILABILITY

Although Meshed™ makes reasonable efforts to maintain accurate stock information, products may occasionally become unavailable.

If an ordered product becomes unavailable, Meshed™ will contact the customer and provide an appropriate solution in accordance with applicable law.

17. PUBLIC HOLIDAYS AND PEAK PERIODS

Orders placed immediately before or during public holidays, promotional campaigns and peak shopping periods may experience longer processing or delivery times.

The 8–11 business day timeframe remains an estimate and may be extended by circumstances outside Meshed™'s reasonable control.

18. EVENTS OUTSIDE OUR CONTROL

Meshed™ will not be responsible for failure or delay caused by events beyond its reasonable control, including but not limited to:

  • Severe weather;

  • Floods;

  • Fires;

  • Natural disasters;

  • Road closures;

  • Transport disruptions;

  • Strikes;

  • Civil unrest;

  • Government restrictions;

  • Power or telecommunications failures;

  • Courier network disruptions;

  • Unforeseen supplier disruptions; or

  • Other circumstances reasonably beyond Meshed™'s control.

Where such an event occurs, Meshed™ will take reasonable steps to continue fulfilling orders once circumstances permit.

19. SHIPPING CHARGES

Any applicable shipping charges will be displayed during checkout before the customer completes the purchase.

The applicable shipping charge may depend on the order, destination, promotional offer and delivery method available at the time of purchase.

20. DELIVERY AND CONSUMER RIGHTS

Meshed™ operates in accordance with applicable South African consumer and electronic-commerce legislation.

Nothing in this policy is intended to exclude, restrict or waive any consumer right, warranty, remedy or protection that cannot legally be excluded or limited.

Where legislation provides a customer with a right to a refund, replacement, repair, cancellation or other remedy, Meshed™ will comply with the applicable legal requirements.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, Meshed™ will not be liable for indirect, incidental, special or consequential loss arising from delivery delays or courier-related circumstances that are outside Meshed™'s reasonable control.

Nothing in this policy excludes or limits liability where such exclusion or limitation is prohibited by law.

22. THIRD-PARTY COURIER TERMS

Courier services operate according to their own applicable terms, conditions, procedures and operational requirements.

Customers acknowledge that delivery is performed through a third-party courier network.

Meshed™ will reasonably assist customers with delivery issues but cannot control the courier's internal routing, staffing, scheduling or operational decisions.

23. CHANGES TO DELIVERY INFORMATION

If you need to change your delivery address after placing an order, contact Meshed™ as soon as possible.

We cannot guarantee that an address change will be possible once an order has been processed or handed to the courier.

Any additional courier charges caused by a customer-requested change may be payable by the customer where permitted by law.

24. INTERNATIONAL SHIPPING

Meshed™ currently focuses on deliveries within South Africa.

International orders, where offered, may be subject to separate shipping charges, customs requirements, duties, taxes and delivery conditions.

Any applicable international shipping terms will be communicated at checkout or before the order is completed.

25. IMPORTANT DELIVERY NOTICE

STANDARD DELIVERY: 8–11 BUSINESS DAYS

Please allow the full estimated delivery timeframe before contacting us regarding a routine delivery enquiry.

If your order has exceeded the expected timeframe or your tracking information indicates a problem, please contact Meshed™ so that we can investigate the shipment.

27. GOVERNING LAW

This Shipping & Delivery Policy is governed by the laws of the Republic of South Africa, subject to any mandatory consumer protections and rights applicable to the customer.

28. POLICY UPDATES

Meshed™ reserves the right to update this Shipping & Delivery Policy from time to time.

The version published on our website at the time of an order will generally apply to that order, subject to applicable law.